8x8 Review
Unified communications with strong international reach
Quick facts
- Pricing model
- Contact for pricing
- Published uptime
- 99.999%
- Calling reach
- Extensive international coverage
- Best for
- Global and mid-size teams
Our verdict
Bottom line: 8x8 brings voice, video, chat and contact-center capabilities together on one platform with particularly strong international calling reach, which makes it a good fit for mid-size companies with overseas customers or teams. Plan pricing is quote-based rather than fully public, so request a quote sized to your seat count and calling destinations.
Pros and cons
Pros
- Strong international calling coverage
- Unified voice, video and contact center
- Enterprise-grade reliability
Cons
- Pricing is quote-based, not fully public
- More than small offices typically need
Who 8x8 is best for
Mid-size companies with international calling needs.
- Voice, video and chat in one platform
- 99.999% published uptime
- Strong fit for global and contact-center use
How 8x8 compares
Our current top pick for business phones is RingCentral. Here is how they line up:
| Measure | 8x8 | RingCentral |
|---|---|---|
| Editorial score | 8.6/10 | 9.4/10 |
| Pricing model | Contact for pricing | Per user, per month |
| Published uptime | 99.999% | 99.999% |
| Calling reach | Extensive international coverage | US and Canada |
See the full business phones comparison for everything we measured.
How we chose
Every business phones provider here gets the same treatment: the BusinessShop research team scores it on five weighted factors, the weights are published, and no provider can pay to move up. Commissions never touch the math.
- 30% Pricing & value
- 25% Product quality
- 20% Customer experience
- 15% Reputation
- 10% Flexibility
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